Refund policy

Refund Policy

Last updated: October 19, 2026

At Nanoscape Supply, we want you to be satisfied with your purchase. If something isn’t right, contact us and we will review it.

Return window

You may request a return within 30 days of the date you receive your order.

How to start a return

Email us at contact@nanoscapesupply.com with your order number and a short note about the item. We review each request. If we ask you to send the item back, we will send a prepaid return shipping label and instructions.

Condition of returns

If we ask you to return an item, it should include all original parts and accessories, be in good working condition, and have only been used for normal testing. It should not be damaged beyond normal use. Please pack it securely.

Refunds

If a return is approved, the refund goes to your original payment method. If we ask for the item back, the refund is processed after we receive and inspect it. Most refunds appear within 3–5 business days, though your bank or card issuer may take a few additional days to show the credit.

The original shipping charge is refunded only if the order was lost in transit or arrived damaged.

Exchanges

If you would prefer an exchange instead of a refund, tell us when you contact us.

We may refuse a return that shows clear signs of abuse, is missing parts, or is outside the 30-day window.

Questions

Email us at contact@nanoscapesupply.com