Privacy policy
Privacy Policy
Last updated: October 19, 2026
Nanoscape Supply (“we,” “us,” or “our”) operates the website nanoscapesupply.com and related services (the “Services”). This store is powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you visit the site, make a purchase, or otherwise interact with us.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand it.
Personal Information We Collect
We may collect or process the following categories of personal information, depending on how you use the Services:
Contact details – name, email address, phone number, billing address, and shipping address
Financial and payment information – payment card details, transaction information, and payment confirmation (payment details are processed by Shopify and our payment providers; we do not store full credit card numbers)
Account information – username, password, preferences, and settings (if you create an account)
Transaction information – items you view, add to cart, purchase, return, or exchange, and order history
Communications – information you include when contacting us
Device and usage information – IP address, browser type, device information, pages viewed, and how you interact with the site
Sources of Personal Information
We collect personal information from:
You directly (when you place an order, create an account, or contact us)
Automatically through the site (via cookies and similar technologies)
Our service providers and partners (including Shopify)
How We Use Your Personal Information
We use personal information to:
Process and fulfill orders, including shipping and returns
Provide customer support and respond to inquiries
Operate, maintain, and improve the website and Services
Personalize your experience and recommend products
Send order-related communications and, where permitted, marketing messages
Detect and prevent fraud and ensure security
Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar technologies for essential site functions, analytics, and marketing. These include:
Google Analytics – to understand site traffic and user behavior
Meta Pixel – to measure advertising performance and deliver relevant ads
Microsoft Clarity – to analyze how visitors interact with the site (including session recordings and heatmaps)
You can manage cookie preferences through the cookie banner on our site or your browser settings.
Relationship with Shopify
This store is powered by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the platform. Information you submit is transmitted to and shared with Shopify and its service providers, which may be located in countries other than where you reside. Shopify may also use data from your interactions with this store (and other merchants) to provide enhanced features.
For more information about how Shopify processes personal information, please see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy. You can also visit Shopify’s privacy portal for additional details and rights requests related to Shopify’s processing.
How We Disclose Personal Information
We do not sell your personal information in the traditional sense. We may disclose personal information to:
Shopify and service providers who help us operate the store (payment processing, shipping, analytics, customer support, cloud storage)
Marketing and advertising partners (such as Meta and Google) to measure and improve advertising
Third parties when you direct us to do so or when required by law
In connection with a business transaction (such as a merger or sale of assets)
To protect our rights, the security of the Services, or the safety of users
Your Rights and Choices
Depending on where you live, you may have the following rights:
Right to access / know the personal information we hold about you
Right to delete personal information
Right to correct inaccurate personal information
Right to data portability
Right to opt out of the “sale” or “sharing” of personal information for targeted advertising
Right to limit the use of sensitive personal information (where applicable)
Right to withdraw consent where we rely on consent
Right to object to or restrict certain processing (particularly for users in the UK or EEA)
If you visit our site with the Global Privacy Control (GPC) signal enabled, we will treat it as a request to opt out of sale/sharing for that browser and device.
You can opt out of marketing emails at any time by using the unsubscribe link in those emails. We may still send you transactional messages about your orders or account.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.
International Transfers
We may transfer, store, and process your personal information outside the country where you live. When transferring personal information out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms.
Children’s Privacy
The Services are not intended for children under 16. We do not knowingly collect personal information from anyone under 16, and we do not knowingly sell or share personal information of anyone under 16.
Security and Retention
We take reasonable measures to protect personal information. However, no security system is perfect, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We will provide notice of material changes as required by law.
Contact Us
If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:
Email: contact@nanoscapesupply.com
For the purposes of applicable data protection laws, Nanoscape Supply is the data controller of your personal information.